Client Success Manager
The Client Success Manager is a critical part of Clearwave’s growth strategy and is responsible for client satisfaction and retention. Clearwave is looking for an individual who is inherently a customer advocate who thrives in a fast-paced environment.
What You’ll Do:
- Managing client relationships across multiple levels of the organization
- Driving and reporting of usage of the solution against client-defined objectives through regular meetings and Executive Business Reviews
- Driving customer retention through proactive planning, management, and execution of the contract renewals process.
- Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership.
- Developing innovative solutions to help clients achieve their goals and show ROI
- Collaborating with internal teams on the clients’ behalf to deliver a successful onboarding experience and drive future projects to resolution.
- Coordinating with the sales team to identify expansion opportunities
- Working with the marketing team to refine client marketing solutions
- Identifying at-risk accounts and develop strategies to mitigate churn, ensuring customer retention.
- Working with leadership and cross functional teams to drive customer success strategy ongoing.
- Bachelor's degree from an accredited, 4-year college or university
- 5+ years’ experience in a customer success role with a Software as a Service (SAAS) company
- Strong business acumen and executive-level presentation skills
- Strong interpersonal and effective communication skills
- Excellent time management capabilities
- Ability to thrive in a team-based environment
- Ability to deal with high-pressure situations with poise, diplomacy, and tact
- Willingness to travel up to 25%
- 5+ year’s healthcare experience with knowledge of the patient registration process
What We Offer:
- Competitive salary
- Flexible Time Off, including 8 holidays
- Paid Parental Leave
- 401(k) plan with matching employer contribution
- Discretionary annual bonuses & merit raises
- Hybrid work schedule
- Comprehensive benefits package, including medical dental, and vision insurance
Who We Are:
Clearwave Corporation is a fast growing, innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers. With 95% client retention, we understand that we’re stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.
Clearwave does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
The company is committed to providing reasonable accommodations to all employees and job seekers, including individuals with disabilities. Please call 678.738.1120 or email Jobs@clearwaveinc.com to reach a representative to assist you with your reasonable accommodations request when searching or applying for a position at Clearwave Corporation.