Implementation Consultant

Who You Are: 

The Implementation Consultant is a key member of the Implementation team. In this role, you will work directly with customers, partners, and internal team members to manage the installation of our software. You’ll be responsible for setting customers up for success and ensuring their needs are met. The person in this role must be highly collaborative, disciplined, and have a strong sense of duty. The position requires attention to detail, strong time management, and account/project management to partner with customers and internal teams for success.

What You’ll Do:

• Manage customer implementations from transacted stage through transition to Support.
• Interact with customers and define their current registration and eligibility verification processes.
• Map customer’s current business processes to the Clearwave solution.
• Define, develop, and document business requirements to ensure customer needs are captured and delivered on.
• Build productive customer relationships and take responsibility for customer satisfaction.
• Work independently to complete tasks on time and collaborate with others as part of a team.
• Maintain project deliverables and documentation that can be recreated and leveraged as intellectual capital.
• Assist with internal company initiatives.

What You’ll Bring:

Required:

• Customer oriented approach to solving problems and providing hands on support.
• Process orientation that demonstrates ability to analyze, design, and build complex processes.
• Exceptional communication, organizational, and time management skills.
• Demonstrate resourcefulness, motivation, and initiative.
• Flexibility to travel when needed, roughly 25-30%.
• Bachelor’s degree and/ or equivalent work experience.

Preferred:

• Healthcare experience
• Client service experience
• Hands-on experience with software implementations

What We Offer: 

• Competitive salary
• Flexible Time Off, including 8 holidays  
• Paid Parental Leave  
• 401(k) plan with matching employer contribution  
• Discretionary annual bonuses & merit raises 
• Hybrid work schedule 
• Comprehensive benefits package, including medical dental, and vision insurance 

Who We Are: 

Clearwave Corporation is a fast growing, innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers. With 95% client retention, we understand that we’re stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.  

Clearwave does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity. 

The company is committed to providing reasonable accommodations to all employees and job seekers, including individuals with disabilities. Please call 678.738.1120 or email Jobs@clearwaveinc.com to reach a representative to assist you with your reasonable accommodations request when searching or applying for a position at Clearwave Corporation.